Critical Care and Chronic Condition

Critical Care Residential Customer and Chronic Condition Customer Status


Residential Customers Only
Critical Care Residential Customer -- A residential customer who has a person permanently residing in his or her home who has been diagnosed by a physician as being dependent upon an electric-powered medical device to sustain life. The designation or redesignation is effective for two years under this section.

Chronic Condition Residential Customer - A residential customer who has a person permanently residing in his or her home who has been diagnosed by a physician as having a serious medical condition that requires an electric-powered medical device or electric heating or cooling to prevent the impairment of a major life function through a significant deterioration or exacerbation of the person’s medical condition. If that serious medical condition is diagnosed or re-diagnosed by a physician as a life-long condition, the designation is effective under this section for the shorter of one year or until such time as the person with the medical condition no longer resides in the home. Otherwise, the designation or re-designation is effective for 90 days.

You can apply for certain protections by contacting Energy Monger at 1-833-8MONGER for an application.
Eligibility for Protection
In order to be considered for designation under this section, an application for designation must be submitted by or on behalf of the customer.

To be designated as a Critical Care Residential Customer or Chronic Condition Residential Customer, the commission-approved application form must be submitted to the TDU by a physician, in accordance with provisions of this section.